Top Slogan
Slogan
Features
You Get It All

serv

  • Traditionally there have been three ways to implement VoIP for small and medium businesses.
  • Traditional Phone Service and Third Party PBX
  • PBX Manufacturer with Third Party Phone Service
  • Hosted PBX with VoIP Phone Service

     
    Star2Star Communications took the time to examine each of these approaches carefully before developing its own architecture. Our belief is that before a business grade Internet phone service is a viable solution for the small and medium sized business environment it has to exceed current VoIP solutions being offered to consumers and even surpass traditional phone service. The Star2Star architecture does just that. It delivers powerful features, superior quality, unmatched reliability, and dramatic cost savings. Our unique approach provides an end-to-end integrated business grade phone solution. We do this by building a PBX phone system and service together from the ground up which allows us to monitor and manage the entire call pathway.

     

    To make the clear difference between what we offer and the shortcomings of these other approaches we offer the following comparisons.


     

    Feature
    Star2Star
    Traditional Phone Service and Third Party PBX
    VoIP Phone Company and Third Party PBX
    VoIP Phone Company with Hosted PBX
    Architecture
    End-to-End integrated solution. The PBX and the phones service were built from the ground up to provide powerful features, superior quality, unmatched reliability and dramatic savings.
    Yes
    No
    No
    No
    Quantity of calls being delivered

    Traditional Line $100 per month
    DSL $70 per month
    Cable modem $70 per month
    T1 Line $600 per month
    PRI $900 per month
    We can Mix

    1
    30
    30
    60
    23
    Only Analog

    1
    0
    0
    0
    23
    Only VoIP

    Not Available
    7 not advised
    7 not advised
    14
    Not Available
    Only VoIP

    Not Available
    7 not advised
    7 not advised
    14
    Not Available
    Powerful Features
    Find-Me/Follow-Me forwarding:

    Your office phone can ring at branch locations while also ringing your cell phone, home phone or even a laptop soft-phone. This can be set up or modified in a few seconds from the Star2Star web portal.
    Yes
    No
    No
    No
    Incoming call routing without added phone lines:

    You can have as many incoming phone numbers as you want independent of how many phone lines you have for a nominal monthly fee. Each number can be setup to do something different when it rings. For example one number can be your central number which calls the receptionist desk, a second number could be answered by an automated attendant for your customer service department. A third number could be setup to ring all the phones in the sales department. A fourth number could ring directly to your extension and bypass the operators and menus.
    Yes
    No
    Sometimes
    No
    Time based call routing:

    Incoming calls can be routed on a different day when your business is closed. You can define a different set of hours for each day of the week. This can be combined with the incoming call routing to provide unique daytime and after-hours activities for each incoming number.
    Yes
    Partial
    Partial
    Partial
    Multiple company identities:

    The phone system allows you to have an unlimited number of different company identities in the same phone system. Each company identity has its own phone number and gets answered differently. You can have 3 companies or 3 departments of the same company each with its own workflow, menus, group and recordings. You can even use different line appearances on the phones to let you know which company or department the caller thinks he or she is calling so you can answer accordingly. You can also dial out from either company using the same phone by which line you select.
    Yes
    No
    No
    No
    Configurable outbound Caller ID
    Yes
    No
    No
    No
    Multi-layer automated attendant:

    You can quickly build multi-layer automated attendant menus which can send a call to any number of destinations such as the operator, ring a group of phones, a queue for the next available agent, a voice mailbox, a recording, the company directory etc. Destinations can include extensions at other locations or remote employees working from home. This is all done in an intuitive web interface.
    Yes
    Partial
    Partial
    Partial
    Extension user rights:

    Extensions can be tailored to allow or prohibit certain activities such as international calling or outbound calling
    Yes
    Sometimes
    Sometimes
    Sometimes
    Unlimited free voice mail
    Yes
    No
    No
    No
    Message waiting indicator light
    Yes
    Yes
    Yes
    Yes
    Message waiting stutter tone
    Yes
    Yes
    Yes
    Yes
    Call waiting
    Yes
    Yes
    Yes
    Yes
    Web based control:

    Users set up speed dial, call forwarding, find-me/follow-me and voicemail options online
    Yes
    Partial
    Partial
    Partial
    Ring group timeout
    Yes
    Sometimes
    Sometimes
    Sometimes
    Operator designation
    Yes
    Yes
    Yes
    Yes
    Customer service call queues
    Yes
    Yes
    Yes
    Yes
    ACD assisted call distribution
    Yes
    Yes
    Yes
    Yes
    Queue caller timeout
    Yes
    Sometimes
    Sometimes
    Sometimes
    Blind transfer
    Yes
    Yes
    Yes
    Yes
    Assisted transfer
    Yes
    Yes
    Yes
    Yes
    Call parking
    Yes
    Yes
    Yes
    Yes
    Directed call pickup
    Yes
    Yes
    Yes
    Yes
    Operator panel
    Yes
    Yes
    Yes
    Yes
    Do not disturb
    Yes
    Yes
    Yes
    Yes
    Built-in paging groups
    Yes
    No
    No
    No
    Voice mail groups
    Yes
    No
    No
    No
    Front door intercom
    Yes
    Sometimes
    Sometimes
    No
    Overhead paging
    Yes
    Sometimes
    Sometimes
    No
    Custom on-hold music:

    Customize your music on hold with any MP3 or subscribe to our on hold music streaming service. We can also create on hold sales or information messages.
    Yes
    Partial
    Partial
    Partial
    Call blocking:

    Call blocking is built in for each extension
    Yes
    Centralized
    Centralized
    Centralized
    Company directory:

    The latest company directory is always just a click away as a printout.
    Yes
    No
    No
    No
    Voice prompts:

    Professionally recorded greeting.
    Yes
    No
    No
    No
    Number porting:

    Keep your old telephone number
    Yes
    Yes
    Yes
    Yes
    Multiple location support:

    Support for multiple locations. Any number of branch offices can be made into one virtual phone system for transfers, ring groups, call queues, automated attendants, shared operator, etc.
    Yes
    No
    No
    Yes
    Home office extensions:

    Supports unlimited remote "home office" extensions over home DSL or Cable connection
    Yes
    No
    No
    Yes
    Directory listing:

    Directory listing provided with service
    Yes
    Yes
    No
    No
    Virtual extensions
    Yes
    No
    No
    No
    Softphone extension
    Yes
    No
    Yes
    Yes
    External extension (like a cell phone)
    Yes
    No
    No
    No
    Outlook integration
    Yes
    Sometimes
    Sometimes
    Sometimes
    911 support
    Yes
    Yes
    Sometimes
    Sometimes
    Fax support
    Yes
    Yes
    No
    No
    POS machines (credit card approval)
    Yes
    With Analog or Internet Support
    Yes
    Only with Analog
    No
    No
    Burglar alarms
    Yes
    With Analog or Internet Support
    Yes
    Only with Analog
    No
    No
    Traditional phones and phone systems
    Yes
    Yes
    No
    No
    Ad hoc reporting
    Yes
    Sometimes
    Sometimes
    Sometimes
    Voice mail to email
    Yes
    No
    Sometimes
    Sometimes
    Built-in conference calling
    Yes
    No
    No
    No
    Superior Quality
    24x7x365 call quality monitoring

    Star2Star monitors the quality of your phone calls from end-to-end around the clock in our Network Operating Center with StarWatch.
    Yes
    No
    No
    No
    Service desk for end-to-end quality management with Phone, Web, and Email support. Staffed around the clock.
    Yes
    No
    No
    No
    Quality of Service managed on phones, LAN and Internet connection
    Yes
    Partial
    Sometimes
    Sometimes
    Compression:

    Because we have an end-to-end solution we are able to provide a higher quality compression and get 250% more calls on your Internet connection than our competition.
    Yes
    No
    No
    No
    End-to-end management and monitoring of jitter
    Yes
    No
    No
    No
    End-to-end management and monitoring of echo
    Yes
    No
    No
    No
    End-to-end management and monitoring of latency
    Yes
    No
    No
    No
    Carrier Grade Cisco Network delivering superior call quality in the data center
    Yes
    No
    Sometimes
    Sometimes
    Connect to the traditional phone Network
    Yes
    Yes
    No
    No
    Guaranteed Reliability
    99.9% Reliability Guarantee
    Yes
    No
    No
    No
    24x7x365 end-to-end System Health Monitoring:

    Backup that leverages a monitoring system to determine if there is a system fault anywhere in the call path.
    Yes
    No
    No
    No
    Service Desk Phone for an end-to-end solution with Web, and Email support - staffed around the clock.
    Yes
    No
    No
    No
    Backup with redundant Internet connectivity in case data center connectivity fails.
    Yes
    No
    Sometimes
    Sometimes
    Backup with redundant phone carriers in case one carrier fails.
    Yes
    No
    No
    No
    Analog Line backup on VoIP connection with automatic rerouting of calls.
    Yes
    Not Backed up
    No
    No
    Disaster recovery to backup lost facility or cable cut.
    Yes
    No
    No
    No
    Backup providing data center bypass.
    Yes
    No
    No
    No
    Data center infrastructure backup with 100% Redundant Cisco Network at Tier-1 data center.
    Yes
    No
    Maybe
    Maybe
    Dramatic Savings
    Unlimited free voice mail
    Yes
    No
    No
    No
    PBX features are free (included)
    Yes
    No
    No
    No
    Unlimited extensions
    Yes
    No
    No
    No
    Domestic savings
    Yes, 50%
    No
    No
    No
    International savings:

    Low cost international calling generally less than 5 cents per minute to call countries like the UK, France, Germany, Mexico, Canada etc.
    Yes, 90%
    No
    Sometimes
    Sometimes
    Equipment savings
    Yes, 75%
    No
    No
    No
    Immediate return on investment
    Yes
    No
    No
    No
    Financing available
    Yes
    36 or 48 mos
    Sometimes
    Sometimes
    Sometimes
    Net Positive Cash Flow
    Yes
    No
    No
    No

     


    		•
     
    New Age Technology Consulting, USA
    Phone: 941-750-9966, Toll free number : 866-640-9605
    Fax 866-417-2340